Resume

JIREH LAGUD

Aspiring Cybersecurity Professional | Toronto, ON | [email protected] | https://linkedin.com/in/jirehl

Detail-oriented and motivated individual with previous customer service experience and training through the Google IT Support Certificate and hands-on knowledge of computer systems, networking, and troubleshooting. Professionally trained in providing technical support, diagnosing hardware and software issues. Strong communicator with the ability to explain complex technical concepts in simple terms, adapt to new technologies quickly, and deliver reliable solutions.

HIGHLIGHTS OF QUALIFICATIONS

General understanding of computer hardware, software installation, and system troubleshooting.
Knowledge of TCP/IP, DHCP, VPNs, OSI models, and wireless networks.
Familiar with Windows and Linux operating systems, including command-line interface and remote access.
Skilled in data storage technologies, server configuration, and system administration fundamentals.
Knowledgeable in IT security principles, including firewalls, and malware protection.
Strong problem-solving skills with the ability to prioritize and resolve multiple technical issues.
Excellent verbal and written communication skills for effective end-user support.

TECHNICAL SKILLS

Hardware & Software: Software Installation, Hardware Troubleshooting, File Management, Microsoft Windows
Networking: TCP/IP Protocols, DHCP Configuration, VPN, OSI Model Layers, Wireless Networks
Operating Systems: Linux Administration & Commands, Command-Line Interface, Remote Access Systems
System Administration: Data Storage Technologies, Server Configuration, System Configuration
IT Security: Firewalls, Malware Protection

IT-RELATED CERTIFICATIONS

Google Cybersecurity Certificate - Nov 2023 (View here)

Coursera- Online Training

Google IT Support Professional Certificate - Apr 2023 (View here)

Coursera- Online Training

HANDS-ON IT SUPPORT TRAINING

Conducted mock troubleshooting sessions to resolve simulated user technical issues.
Configured a virtual server environment as part of a systems administration project.
Applied command-line interface and Linux commands to manage files and perform system tasks.
Demonstrated the ability to install and configure software across multiple operating systems.
Practiced troubleshooting hardware malfunctions and network connectivity issues in class assignments.

CUSTOMER SERVICE EXPERIENCE

Seafood Clerk

Bestco Foodmart Sep 2017 – Jun 2018

Etobicoke, ON

Delivered attentive customer service by answering questions and assisting with product selection.
Resolved customer concerns promptly and courteously, demonstrating patience and professionalism.
Collaborated with team members to manage daily operations and meet customer needs in a busy environment.

Meat Clerk

Sunny Foodmart Feb 2013 – Mar 2013

Etobicoke, ON

Assisted customers by providing information on products, cuts of meat, and preparation methods.
Supported smooth store operations through accurate labeling, stocking, and inventory rotation.
Worked in a fast-paced environment while ensuring compliance with food handling and safety procedures.

EDUCATION

General Education Development Certificate (GED)- Dec 2022

TVO ILC- Etobicoke, ON